How can we help?
Each guide does one job. If none answers it, write to us below.
For creators
- 4 steps
Getting started
Join, connect Instagram, and take your first brief.Read the guide - 4 steps
Scripts first
Write the script, get a yes, then film it.Read the guide - 4 steps
Partnership ads on Instagram
Approve the brand to run your video from its account.Read the guide - 4 steps
Samples
Ask for one, film within the window, keep the brand happy.Read the guide - 5 steps
Payouts and instant pay
Paid every Friday, or the day an order ships once unlocked.Read the guide - 4 steps
Affilo in Claude and ChatGPT
Your earnings, your best posts and what to make next, in a chat.Read the guide
For brands
- 3 steps
Connect Shopify
Install the app, and every sale is credited by ad, post and code.Read the guide - 3 steps
Connect Meta
Launch creator videos as partnership ads from your own ad account.Read the guide - 3 steps
Write a brief
What to make, what to avoid, and what it pays.Read the guide - 4 steps
Review scripts and videos
Approve, ask for changes, or pass with a reason.Read the guide - 3 steps
Launch an ad
One click from approved work to a partnership ad.Read the guide - 7 steps
Invoices
One invoice every Friday: creator pay plus our fees.Read the guide - 4 steps
UK ad rules, pounds and VAT
The CAP code, health claims and VAT, built in.Read the guide - 5 steps
Sales not showing?
Four checks on your own account: the store, the pixel, the orders and the ads.Read the guide - 5 steps
Meta won’t connect
What Meta needs from you, checked against your own connection.Read the guide - 5 steps
Not on Shopify
The pixel for clicks, the Orders API for sales, and your own domain. Any platform works.Read the guide - 5 steps
Use Affilo in Claude and ChatGPT
Ask about your sales, review and payouts from your assistant, with your own permissions.Read the guide - 5 steps
Affilo in Claude and ChatGPT
Ask about sales, posts and creators in plain words, and act with a yes.Read the guide
For agencies
- 4 steps
Connect a client brand
Send your connect link; the brand picks how far in you go.Read the guide - 3 steps
Your invoice line
Your rate is its own line on the brand’s weekly invoice.Read the guide - 4 steps
Client reports
Share a creator shortlist by a link that expires.Read the guide - 4 steps
Every client in one chat
One connection covers every brand your agency runs.Read the guide
Write to us
A person on our team replies within a working day.
Signed in? Ask Affilo in your creator inbox or brand messages answers at once, and a person takes over there when you need one.
What happens next
- Within a working dayMonday to Friday, UK time.
- From our teamRead and answered here, not by a bot.
- By emailTo the address you give, so you can reply straight back.